Lightology

Very responsive sales force via chat. Answered all of my questions and hopefully will follow through with email.

Very helpful Customer Service from Audrey S.! Delays are a reality these days, and I appreciated the quick response, transparency, and follow up on my ESD.

This place is terrible, don't waste your money. I ordered something over three weeks ago, it still hasn't shipped, no communication, and when I ask for a refund they need to "research" it so they can hold my money longer. In fact, they probably don't have my money.need to get it from some other fool to send back to me. This place shouldn't be in business.

Terrible, don't waste your money. I ordered something over 3 weeks ago.zero communication, it never shipped, and then you request a refund and they need to "research" it before they refund it and hold my money an additional 5 days to earn interest on it.this place will be out of business in a month with the way its being ran.

I purchased a Flatball from Smart & Green and I am in love with it. The system is really user friendly and it looks awesome in my backyard. I used it for a party and it fit perfectly in the decor! Also I love that I can control everything through my phone (turn it on and off, change colors, ambiance etc. )

False advertising and inflexible return policy. I ordered what is marketed as a "hardwired" tolomeo wall lamps - only to find out they aren't actually hardwired. they require you to manually convert a plug into a hardwire install. false advertising and they wouldn't accept the return.

Terrible company. I ordered a ceiling fan in December, and I chose it because the website said it was available and "guaranteed" to ship within 2 weeks. They charged me immediately but the fan never came. Instead, I received a string of computer-generated emails telling me it would be delayed another month and another month. Finally, I called to cancel the order, 6 months later, and they wouldn't process the request. I have to wait 48 hours for someone to call me and confirm that I really do want to cancel. Shop elsewhere.

I have ordered many products for a variety of lighting projects both residential and commercial. These guys are the best in terms of selection, quality, depth of product, and customer service. I do business with them exclusively.

Alexander V. was attentive and fulfilled my request quickly and efficiently.

Used live chat to confirm order and to ask the Lightology rep a few other order related questions. Kelly F was very professional and helpful. I can't wait for my pendant lights to arrive!

I ordered 3 round glass pendant lighting Kadur Drizzle, they arrived each with what look like a hole on the top side of the lights that can easily be seen once hung over a kitchen island. It looks a flaw so tried to return and was told that "These are hand-blown glass and sometimes this may occur" therefore they would charge a restocking fee of $350 and return shipping.

The only way you know that you buying these light with this blemish, is opening every photograph and finding one that when you blow it up and looking for it. You would see something not necessarily a hole, It is not obvious nor do they state these are hand blown glass. After many call and emails explaining this, I was told sorry, too bad that I don't like it with this hole. Won't be using them for any more lights.

I ordered two items, a light fixture and a tiny entry shelf/table. I was very concerned about the delivery time as I am a seasonal resident of the shipping address and was heading home. I was assured that they would be shipped as promised. The light arrived just fine. The table was shipped as promised. They just didn't tell me it was coming from Spain.

It was paid for in mid-March and shipped Fed Ex economy March 25. When no updates were made on Fed Ex's site for 2 weeks, I contacted Lightology. No response. After numerous attempts, I found their on-line chat and got a claim number and was told that they would look into it. Nothing. Crickets. I called Fed Ex many times. They said they were waiting for documentation from the seller.

It finally made it to Memphis mid-April and I received it April 26. I wrote to Lightology several times. I asked to cancel the order. Nothing. I still have not gotten one reply. I saw the same table offered at other vendors with delivery expected three days after ordering, so they must have them in their own stock. I ordered something else from Europe after I ordered this.

It was also sent Fed Ex economy and I had it within a week. There are a lot of vendors shipping the same items. I will never use them again. Their customer service is non-existent. I might as well have talking to my foot.

Awful customer service. One of four lights I ordered sent to a different state/person. Customer service said they can't do anything about it and kicked it up to their claims department who have supposedly been working on a "resolution" with lighting vendor. What? Light shipped to someone else and they can't figure out to send my another one to my correct address? Claims department rep, Ally is ghosting me- no updates in 4 days. Time to get my credit card company involved. Ridiculous. Never again.

We fell in love with a wall sconce and attempted to purchase several via Lightology's website. The site stated there were inventory issues and we were only able to purchase one- which now I see is a blessing. We dodged a bullet for sure by only being able to purchase one light fixture instead of numerous. After several weeks of waiting, the wall sconce arrived - sadly, broken. Fhe wall fixture was packaged in a single box with peanuts, and each bulb cup was encased in a simple light-weight cotton sleeve - that's it.

It should have been boxed within another box and had cardboard buffers for such a heavy and fragile product. I would have been surprised if it had survived not being damaged in shipping. After taking photos and immediately reaching out to Lightology- (I was initially given an option of Lightology contacting me after receiving the product after we created a mandatory account on Lightology's website) regarding the broken wall sconce, I was instructed to take photos which I had already done immediately after opening the box and had already sent an email to Lightology's "parts" department.

After waiting several days with no response from Lightology, I once again initiated contact with them to find out if they had received my email and where we were in the replacement process. I made it very clear I wished for a replacement for the damaged item - not a return. I was willing to trust the process that they would make good on the damaged product.

How wrong I was to put faith in them. At this point, the customer service rep, "Lucy" told me I needed to send photos of the damaged product box. Since I had already sent photos - it was quite frustrating I needed to send even more. I took photos of just the box and sent them as instructed to the "Parts" at Lightology yet again- and repeated my wish for a replacement. Lucy, eventually after waiting to hear back from her, that I had two options: To wait for a replacement which could take up to six weeks as they were behind and had many claims, Or, they process a return and refund me.

Those were my two options. Since I had made it very clear (numerous times) to this individual that I wished for a replacement - I was starting to worry there was a major communication issue between departments at Lightology. After sending the second batch of photos, I waited to hear from somebody, anybody at Lightology who was capable of helping. I finally once again, had to initiate contact with Lightology and spoke to a different rep., "A" - who seem to understand and apologized after I relayed the situation to her and she looked through the numerous email communications. "A" seemed compassionate and seemed to understand the situation.

She said Lucy couldn't speak directly to me as she was currently on another call, but that she would put in an order for my replacement to the vendor and I would receive a new order number via email very soon. "A" apologized again and I tried to take some measure of comfort that perhaps at last this issue was being handled. I told "A" this was fine as I was getting disjointed messages from Lucy and felt she wasn't reading or understanding despite numerous emails of what should be a very straightforward process.

I specifically expressed to Audrey that I did not wish to work with Lucy going forward as there seemed to be communication issues in what should be a simple process. Audrey said she understood. The next day, I received an email, unfortunately from Lucy with no mention of my wishes and numerous statements to replace the broken sconce. Lucy's email stated I was to ship and return the broken sconce back to them for return with the shipping number in the email. Astonishing.

No mention of the replacement or my replacement order number that Audrey said I would receive in an email. Honestly, I've lost confidence and trust in Lightology. I'm done with this company. I called Lightology immediately and deliberately bypassed the parts and customer service department this time- as I wanted a different department. I decided to go to sales - as sales people generally grasp the concept and value of good customer service relationships and communication.

The person in sales said she would speak to the manager in "Parts" and I would hear back from him today. I am stunned at the lack of customer support, lack of value they place in customer care and that this issue has dragged out for so long. I will not purchase another product from Lightology and in the future will go directly to the vendor. My trust and enthusiasm for Lightology has been irrevocably severed. Shall I hold my breath waiting for Sergio the "Parts" manager to get back to me? Hah. Eat your heart out Gregory Kay.

Avoid working with this company. After a 20+ year working relationship them I'm sad to say they no longer have any interest in customer service. They have always been a little pricey but I recommended clients to them because of their follow through and support. That is no longer the case. Look elsewhere and save yourself a world if headaches.

Don't bother with this company. Placed a $2,000 order and intended to order more fixtures and bulbs totaling $20,000+ but they simply ignore your emails when you email them about your inline order and inquire about status. A total mess.

As an interior designer, I have used this resource for many years despite their clear lack of any semblance of customer service. It seems they're very good at taking my client's money but they not so good when delivering on their promises. Calls to the Showroom Manager yield to same lack of customer service as they once they have the money, why should they care. I've literally had to go to their store just to speak to a human being. Being made to feel as if you're an interruption to someone's job when you ask a question is not a good way to be treated.

After years in the design and remodel business, Lightology has become my go to website for lighting. The vast product choices, in-depth product technical data, helpful links to accessory products and professional planning tools make it so convenient and efficient - I always feel confident about what I've chosen. But if I do have a question or need technical help, the customer service has been stellar; truly it's how you would expect a company to treat their customers. A special shout out to Seth Cox, Sr. R and D Tech. - thanks for all your wonderful help! #PureEdgeLighting

Making a mistake on this end, correct. The contractor installed Lightology fixtures without consulting me (designer). The master bed was installed and the fixtures were a smidge off. We simply need new shades. The staff was helpful in assisting me in the right direction to make this the easiest fix possible without calling the contractors back on scene.

We purchased a lighted mirror with a TV in the mirror. I had a question and even though I didn't purchase it through Lightology they tracked down an answer for me. Imagine how much better customer service would be if every company went the extra mile like this Thank you

I can't give enough praise for the amazing customer service I received! Lucy helped me from day one and was so extremely kind and supportive in getting me a replacement part. For processing the invoice, I then spoke with Anita who finalized everything with a breeze and was just as friendly. Highly recommend!

We got a ceiling fan with lighting. First - the integrated LED panel gives about as much light as you'd expect from a nursery night light. To say it's dim will be an understatement. So - if you're looking for a ceiling fan to be a source of light in your room, stay away from Minka Air. Then, when I initiated a return I was told the product is not eligible because it's a "custom order". What?!

I ordered it from Lightology website without any customization. It was one of the options offered. A quick chat let me know that this color is discontinued, hence it's considered custom. Needless to say, at the time of ordering, Lightology website neglected to mention this is a non-returnable item. Stay tuned, I'm still trying to return a $300 product and get my money back.

I recently ordered a ceiling fan from Lightology. I searched all the home improvement stores and all the lighting stores and every fan that we liked was not available. I heard over and over again that because of the supply chain it would take months to get. I found the perfect fan on the Lightology website. They said that it would ship in a week so I placed my order and a couple days later they noticed a mistake that I made so they contacted me to make sure the order was right. Sure enough the fan showed up a few later. Very high quality, beautiful! Great customer service!

Terrible at returns, had to wait a month call in 5 times and they still only successfully cancelled part of my order and I got stuck paying $85 for bulbs I can't use after trying to cancel the order for a month before shipping.

Excellent customer service. Very quick to respond and very knowledgeable. I contacted them to get a better understanding of how the track lighting works and how to connect everything. They answered my questions with exactly the right information I needed.

Being an interior designer for many years, I have worked with a number of vendors. My experience with working with Xavier Yager at Lightology has been awesome. He has been dedicated to giving my company the most outstanding service. His vast knowledge of the lighting industry is extensive. Lightology always stands behind their products.

Alexander was amazing and spent over 20 minutes answering questions and guiding me to the correct LED bulbs for our new fixtures. He's very patient and sent photos so I could better understand what needs to happen now. I highly recommend him and he's an asset to Lightology!

The absolute worst customer service and terrible return policy. Slow, delayed and unrealistic for a company with a website that ships domestically with no retail locations.

HORRIBLE! Bought a light fixture for over $500 and used a licensed electrician to install it. The light fixture never worked. Shipped it back to Lightology for a refund but they refuse to refund it, claiming the electrician did something wrong. He did not. He did a full commercial renovation for us and this is the ONLY product that had any issue. He followed the instructions to a tee and even called Lightology for additional support when it didn't work. I'm livid and out $500. DO NOT SHOP HERE. Their customer service is horrible and they will rob you blind.

Helpful customer service. I purchased a few lamps from them over 15 years ago and they were great and still work to this day.

Please be careful ordering from this company. We returned two lights over $700 and got an email saying we didn't put them in the original box and they will not accept the return. One of the lights was even defected. In a world of customer service being king this company is not keeping up. We got our credit card company involved to resolve this lack of common sense.

My online chat helped me save so much time. I have been looking for a specific size, shape and color lighting and in mere minutes my ideas came into focus. Great customer surface.

DO NOT BUY from this company unless you want to be scammed! I had previously ordered 5 DALS step lights (not cheap) from Lightology and that buying experience went fine because I kept the lights. My second buying experience has been a nightmare! I ordered 2 Pure Edge (Lightology's own brand)Twiggy Bath Bar lights for $551.58. I placed the the order on October 18th with a ship date of November 16th, then I got an updated ship date of December 3rd, then I got an updated ship date of January 29th, 2022.

I contacted Alexander in customer service and told him that I need these lights for my electrician to install and if I didn't get them soon, I would need to cancel the order. (I should have canceled the order!) Weirdly, the lights showed up in the next couple of days without any message from Alexander. The lights were a HUGE disappointment! I only opened 1 of the lights.

The opaque face of the light (plastic part of the light) had ripples on the surface and was not a smooth finish. These would look absolutely hideous in my master bathroom that has an extensive amount of natural light coming in. Not only was this a problem, the polished chrome canopy was thin and tinny (a piece of junk). I contacted Lightology Returns Department and was given a claims specialist named Crhistian (yes, it's spelled this way.) He was extremely rude and unprofessional.

He immediately told me that their return policy is a 50% restocking fee and that I had to pay the return shipping. (Who has this type of return policy in this present day?) I told him that it was defective. He said that their inspectors would determine that after I returned the lights. Right? You know already what has happened! Lightology has deemed them as non-defective.

I was credited $251 of my $551 (50% restocking + return shipping charges.) I am outraged and will do every in my power to get the word out about this unethical company! Update: Just realized that the "inspector" took pics of the chrome and wiring, but not the opaque plastic that is defective. As of today, no response from Lightology.

I'm located in Texas, so not close to a show room, but the service by Lightology has been excellent. Starting with a design consultant session via Zoom, ordering what I needed, all the way to getting a replacement part. I accidentally damaged one of the cables on a lamp during installation into a track system and Lightology sent a replacement free of charge! This is the type of service that will be seeing repeat business from me!

I had a quick question and initiated a chat. I ended up chatting with Alyssa B whom I have know and worked with for a number of years on multiple projects. As always she was great to work with and got me the information that I needed right away. I look forward to working with her and Lightology for years to come.

My wife and I just replaced a couple of lights in our living room and dining room and I reached out to Lightology to help us find a ceiling fan that was in a similar style at a decent price point. I got in touch with Alyssa and she very quickly sent many good options, one of which we chose and ordered with her help. Instead of having to wait 5-7 weeks it came im under a week! She was very helpful and easy to work with. We couldn't be happier with the look of the fan and will reach out to her again when the need arises.

I inquired about some specs on a fixture via the online chat. Got instant clear and helpful information. I asked about trade pricing and they gathered my info and sent the email with our trade account all set up in just a few minutes. Great service. Thanks Lightology! :

Lightology's customer service is superb and their goal is clearly to ensure their customers receive the very best customer experience. This is our second time purchasing with Lightology and every single person we've ever spoken to has always been extremely professional! And, their chat experience is by far the most seamless and human centered approach we have ever experienced! Keep rocking!

Super selection and excellent customer service! Thats why as a designer Lightology is ALWAYS my first place to look for my client projects and my personal needs! Thank you Lightology!

Extremely helpful chat line, even when sales teams are off duty. I'm being helped with finding ultra high CRI vanity bulbs, with uncommon shape and temperature. I've spent hours searching online, but in minutes was able to provide all the specifics (on a Sunday) for a quote to follow when sales team returns. Wonderful!

Terrific customer service. I never post reviews, but I find it a breath of fresh air of how helpful and attentive they are. Keep up the good work Lightology. Even though one of my fixtures came with finger prints all over it, easily washable;

I have now worked with the same salesperson twice: his name is Xavier Yager, and he was excellent. He was patient, knowledgeable, and very pleasant. Lately I find that businesses I need to call are staffed by persons who sound like they worked at the place for maybe two days. Xavier was NOT that way at all. He understood what I wanted, advised me on the size to get, and overall made shopping at Lightology a very pleasant experience. This is not my first time as a customer of Lightology, and I expect it won't be my last.

The CHAT option to obtain more detailed information on light fixtures is by far best experience I've ever had. Alexander V. was knowledgeable, send relevant URL options & information pages and even check showroom availability to go view products.

Kelly F, and James G did a great job on checking stock availability for a type of fixture I needed for one of my projects. Super quick in response. Look forward to doing this if I am in another bind.

Everett Gonzalez E-Commerce Customer Service provides great customer service. She was quick, polite, kept me informed to resolve my lighting needs.

Just installed the Allier Chandelier from Lightology in the entryway and it looks amazing as shown in the photo. We were able to install it ourselves! Lightology has been a delightful resource for my lighting projects in our new home.