Focus Industries

Great Lighting and professional advice. Service and selection of lighting A+. Many years of use and product is exceptional. Kevin GM, Vp CDI Newport Beach, CA

Used them since 2008 never had a problem. Have installed 1,000s of their lights. Very happy with the product.

Products are great if you can get them. I'm a retail store that has the option to sell focus products. I will no longer suggest them based on their customer service. Here is my email I've been trying to get my materials. "We changed this on the 17th, due to you didnt have stock of the lower cost one. We were not informed that item was on backorder.

When I discovered we found a solution and changed the PO to one that was in stock it was still never delivered till I had to follow up again on where it is. This makes you guys the only the poor customer service list. Less likely.to want to repeat business when it feels like as a customer I don't care. I would.never treat my customers this way." We changed this on the 17th, due to you didnt have stock of the lower cost one.

We were not informed that item was on backorder. When I discovered we found a solution and changed the PO to one that was in stock it was still never delivered till I had to follow up again on where it is. This makes you guys the only the poor customer service list. Less likely.to want to repeat business when it feels like as a customer I don't care. I would.never treat my customers this way.

Stay away from this company. Their reputation is not good and product well you go to see it. Hope someone is reading this and pay much attention. This company is very poor in treating their employee, they work like animals to get parts ready for this company, they are most of the time under pressured by the bully supervisors there. Little to say most of the part are defected because machines are not fix correctly, or don't even work. From what I see in the others reviews, they don't have customer services and probably bad rap on making parts.

Service sucks, no on answers the phone when you call and when you go in it's hard to find someone to help you.

I'm an electrical contractor, I've purchased well over $10k of their fixtures and transformers with my company. I had a bad fixture recently (I've been an electrician 22 years and a contractor for 15) and I am 100% positive it was defective wiring inside the fixture. They fought my salesman at my supply house, insisting it was just a light bulb. They refused to send out 1 new fixture to replace the defective one, insisting that they knew it was just a light bulb.

Something that is impossible for someone to know that is not present at the job site. Needless to say I will never purchase a Focus product again and my salesman will not be pushing their products any longer. Such a shame because they make a nice product but have horrible customer service.

Worst customer service in the industry especially from Nathan. The company claims products have a limited lifetime warranty and when needing repair their response is the warranty coverage has been terminated. STAY AWAY from this company and it's products.

I have been in and around construction for 20 years. One of the worst made products I've ever seen. I've had multiple issues with our landscape lights along with underwater lights. Decided to give focus lighting a try on our last residential investment property. What a mistake! One underwater light has malfunctioned since day one. They still have not dealt with the issue after 8 months of complaints. The landscape lights were not sealed properly causing bulbs to burn out extremely fast. DO NOT buy this product. Spend a little more on something built outside of China.

The products that these guys provide are unmatched by any other company I have bought exterior lighting from. The order process was seamless and I got my lights within 7 days, and I even asked for a custom finish. You can feel the quality in the product and it's all made in the USA. I will be a lifetime customer of Focus.

Sent numerous correspondence to replace warranty items that has gone out for some time. Front desk said a couple of times to be assured someone will respond shortly. Almost a month has passed with several follow ups. Nothing! Finally got fed up and said, how do I replace on my own dime. Again, nothing?! Like everyone else, they don't care on post product support. Decided to report them to BBB for shrewd business practices on 5 year warranty item. The products said it was manufactured in mid-2015.

Poor customer service, LED products fail. We found one of their drivers had failed, install date was April 2018, two months ago. They accept it is their's, however will not warranty because we did not purchase, another contractor did. Would think a manufacturer would stand behind their product regardless, guess not Focus.they basically gave us some part numbers of what it could be and said find it from someone else.oookkkk

Our company purchased lights from Focus Industries six months ago. Not only were the originally purchased lights defective, but the replacement lights they sent back to us were also defective. The replacement lights were returned to Focus Industries with the promise of a full refund. Over the course of the past six months we have contacted Focus Industries numerous times and have been given the "run around" from numerous employees on how they are working on processing our refund.

We have worked with Focus Industries for nearly ten years, so not only is their blatant disregard for customer service disappointing, but is a terrible way to conduct business. We will no longer be conducting business with Focus Industries.

Worst customer service ever.(especially from lidia) i have been trying to get a quote on a couple lights the last few weeks. and i just keep getting the run around.either the person i need is on break, on another call, or is unavailable at the moment am told i will get a call back and nothing. i can see why you have reviews you have if i could give no stars i would.never agian

I had my electrician install a Focus BBQ light next to my grill. The switch on the light gave out. I phoned the company and they sent me a replacement. They did the right thing. About a year later, the gooseneck on the light was turning yellow and flaking off. Again, I contacted Focus. Judi of Focus, said The plastic wrap on the flex neck should not affect the performance of the BQ light.

She chose not to correct the problem. The right thing to do was to send a replacement neck or I would have been happy to send the whole unit back to be repaired. They chose not to help.

Purchased 6 of their LED wall mount lights at a cost of over $150 a piece and had them mounted them on a wall by professional electricians and within only five months 2 of the LED lights have failed completely and another one is in the process of failing with many of its individual LED's having burned out. Focus Industries advertises that their LED's have an expected life of 40,000 to 50,000 hours but their LED lights are failing after fewer than 2,000 hours.

I paid a great deal more to get what I incorrectly thought were high quality LED lights from Focus Industries. Even if they are replaced under warranty I have to pay to have them removed, have holes in the wall, and then pay to have them reinstalled again by the electrician. When I phoned Focus Industries for warranty support I was told I would have to have the electrician return them to the distributor who would then return them to Focus Industries. That adds $100 in cost to me and delays my getting the replacement LED lights by several weeks. That is not what I consider good customer care or service.