Vintage Hardware

Known about this place for many years. We were excited to stop by when we had a trip planned to Port Townsend. BUT.were surprised they are no longer open to the public. Now you have to go online, pick the item you want and then show up to get it. Takes the fun out of looking at vintage shopping. I guess that's where business is all going now. to the internet. Disappointing.

Respect and costumer service is something you will not find here. Covid gave them an excuse to become a web only, treat people like dirt, store.

Purchased a fancy brass art deco exit sign, expensive but of the first quality very large and very heavy brass (about 30 lbs) needed slight modification to accomodate the brass emergency lights, but well worth the trouble. A striking, standout piece.

I just recently got 2 set lock for my bathroom, one of them was not working properly my clients get stock on bathroom so many time, we install it 2 weeks after we receive it and broke down right after one week of use, i called this guys they advise me to buy new one and once i send the old one they will reimbourse me, i did so and when i called to request a return they did REFUSE that's a real scam! quality of there products and customer services far from even average

I ordered a brass mailbox. I spoke to their "customer service" (LOL!) who didn't bother to inform me that they did not have the item in stock. Nonetheless, they charged me full price plus exhorbitant shipping the day I ordered but never informed me they were out of stock and had NO IDEA IF AND WHEN THE ITEM WOULD BE IN. This is business negligence borderiing on dishonesty PLUS they told me it would be 30 DAYS before I receive my refund. I'll be going to the BBB website as soon as I hit "post" on this review.

Asked for a quote for an existing piece of hardware i asked to be replicated, they said they could only do so by physically sending the hardware i had to them. Horrible service. Weeks went by and i had to follow up to confirm they received it. They told me they did. Weeks later after no follow up i again asked for an update and they said they had the envelope i mailed, but that they did not have the hardware.

They did not tell me that when they confirmed recival weeks prior. Time money and personal hardware pieces were all wasted in this process and never returned to me. Needless to say no transaction took place, nor will one occur in the future.

Do not buy from this company! We purchased 2 Arts & Crafts reproduced sconces for over $1,500. They were poorly constructed. Braces on scones are crooked and cannot be straightened. One scone hangs at an angle despite trying to straighten it out. Product looks like a cheap Chinese knock off of the real thing. Tried to work with this company to replace them or receive a refund. They would not work with us!

Ouch! Be careful with this one unless you don't mind being inconvenienced. Online, I purchased $260 of oil rubbed hardware. The package arrived well packaged, however, some of the screws were "all thread" and some were Phillips head. I need "all thread to complete the project. Customer service advised me to shop a local hardware store to get the "all thread" screws. Vintage Hardware does not have any extra "all thread" screws to match the hardware. It's a hardware store, for God sake. In reminding the phone rep that I had spent $260 with their company and expected the correct screws to be mailed, I was refused.

Very disappointing experience and would not recommend especially if you are an overseas buyer. We bought very expensive handles only to find we couldn't get them to work correctly. We asked for help from Vintage and got very little assistance. It takes multiple emails to get a response. We send through a video as requested and were told they couldn't help.

I have asked if I could return the items. Both emails have been ignored. We have had multiple professional trades try to get the handles working and they have said there is an issue with the handles. Not worth dealing these guys as if something goes wrong they won't want to know you.

What they sent me looked worse than a high school shop project. Purchased a mortise lock and privacy doorplate from their website. The mortise lock came with a lose part inside, I opened it to try to put it back in place, and found stunningly bad workmanship inside. They had taken a grinder to two of the pieces to convert a stock keyed lock to a privacy lock, and the person who did it must have had no professional machining experience.

The privacy thumb plate that was bundled with the mortise lock on their website did not fit the mortise lock. When I called to ask about solutions, Victoria told me they couldn't accept the mortise lock once it has been opened. In other words, if you examine their work, you can't return the garbage they send you.

Wow blown away at the amazing art deco collection of lighting so many amazing home interior decorating and style options that will bring a center conversation piece to your home. Cannot go and not leave with something amazing. A little for everyone inside.

This is the best vintage & reproduction light store we have seen in the country, so much to see also have, clocks, locks, hardware & other antiques. Can't miss it coming into town.

Great store for hard to find items. Friendly and courteous staff make shopping here fun. Highly recommended!