Seattle Lighting Fixture

Purchasing ceiling fan was a great experience. Sales person knew everything and was very helpful. However, experience took a turn for the worse when the warehouse shipped the fan to the wrong store. How hard is is it read an order and follow it. Apparently too hard for these guys. Extremely disappointed!

Absolutely the best lighting store around. We worked with Brad who was phenomenally helpful and also such a nice person. Thank you Seattle Lighting!

Must have driven by a hundred times. What a wonderful store! Incredible selection of beautiful fixtures, one or two actually took my breath away they were so lovely. And the prices are terrific, something for everyone from really great values to high end expensive showpieces. Friendly, knowledgeable staff and even easy parking. We bought some table lamps and will be selecting new fixtures for a couple rooms in our home. Can't wait for our next visit. I never have to go to that awful, dreaded Home Depot again. This is what a store should be. Incredible!

Superb selection of lighting options. Highly attentive, professional and experienced staff. And I'm a VERY proud and enthusiastic supporter of a long time Seattle business that is dedicated to the Pioneer Square neighborhood! Highly recommended!

Very helpful staff, able to order the lightbulbs for my old standard lamps.

No customer service. I went to this store to look for a kitchen light and kitchen cabinet knobs. I clearly needed help but none of the 4 sales people there inquired if I needed any. I was the only customer in the store and stayed for at least 20 minutes wandering around. I would have asked but after 10 minutes thought I'd see what would happen. Obviously they don't care about sales. I left and now I won't be going back.

Lots of selections and most importantly a really friendly and helpful staff. We bought this last time a few outdoor lights, and they had the ready for us in 2 or 3 days.

Love Mark Hill and the whole staff. Amazing selection and wonderful prices! Found what I was looking for everytime!

Great place too find that lamp you want for a good price. They have a really wide mix of lamps. I dare you to not find one you like! Enjoy

Great selection, but Amy's help was priceless! She took our ideas and looked on their website and in their catalog for options that would work us. When we left with our order, we felt like we had a new best friend. Thank you, Amy and Seattle Lighting - you are awesome!

We have had a bad experience with Seattle Lighting. We purchased an exterior lamp and post on the 6th of March. Three and a half weeks later, they have no idea where the post is. I have talked to no fewer than five people - and was told that I needed to talk with the person who sold the items to us. He left for Bend, OR (managers' conference).

One of the two assistant managers was going to email the rep. I wanted specific answers now. The customer service center was a recording, so I just called the Seattle store, and they were going to call the manufacturer (nobody else offered to do that). If I could find the right post at the dreaded Home Depot or even worse Lowe's, I would ask for a refund for the post and go elsewhere.

I would highly recommend their services to anyone wanting to update their lighting. We recently purchased a 1937 home that needed a more coherent and modern lighting plan. We arranged for one of their design specialists to visit our home and come up with a plan. Stefanie was very helpful and provided sound ideas about where to spend more AND less.

We then visited the showroom to see some of the options in person. The design service fee gets credited back to purchases and they have a range of products at every price point. This is a Seattle institution for good reason. Go there with confidence!

Mark was very helpful, kind, and knowledgeable. They have tons of lights in all price ranges, but I'd say mostly mid-range. Table Lamps, sconces, pendants, vanities, chandeliers, etc. even door knows, handles, hardware, etc. Large clearance section, as well as a clearance store down south where their order pick up is.

Very courteous and helpful even when I just needed an inexpensive replacement part for a really cool fan I bought there years ago. I was helped by two different people who spent some time with me in spite of the fact that Seattle Lighting would make nothing on the transaction. I ended up buying an additional fan since they are such cool fans and have been discontinued, and he even gave me a discount on it and said he would ship it to me no charge. Excellent!

We stopped by to inquire about the flood light trims and got some really valuable lesson on lighting. Mark was extremely helpful and we got really useful advice on pros and cons of reflector and lighting needs.

Found the perfect light for a difficult dark reading spot. Stylish and functional at the same time. Keep up the great work.

Sean Hoekstra, Assistant Showroom Manager, is definitely a "bright fixture" at Seattle Lighting. His product knowledge, thoughtfulness, creativity and willingness to follow through is fantastic! His outstanding level of customer service is top notch.

Came in to look for scones, lamps and a ceiling fixture. The person at the front desk couldn't be bothered other than to show us where the sconces were located. Another person offered to help us, but still no effort was made to find out what we were really looking for and if there was any way of further assisting us. A third person offered to have us look at catalogs. Truly no customer service at all. Wouldn't buy anything from them, wouldn't recommend and most certainly wouldn't go back.

After visiting this store during a peak traffic moment, nearly concluding that customer service wasn't the best (instead of allowing that the service team might be overwhelmed), I came back at a quieter time. The help I ended up receiving was top-notch. I was working on a remodel and needed some signature lighting for the dining room, living room, and bedrooms. I'm absolutely no pro at this, my house in Seattle being the first I've ever owned, and Mark Williams calmly walked me through the store, asking lots of thoughtful questions that helped me think about what I really wanted.

He also respected my budget, steering clear of high-priced products when alternatives would work just fine. The result is beautiful lighting in every room Mark advised me on, and my wishing that he'd made selections for the whole house. I recently came back when I decided to redo the outdoor lighting, and of course he steered me away from one package that didn't quite work, and onto something that looks fantastic. I'm grateful to Mark and the professionalism throughout Seattle Lighting. Many thanks to all of you!

Came to this location due to its closeness to my place. I should have read the reviews for this location before coming here, but didn't, so I regret it. I was looking for a lamp base to go with my shade and found the perfect one. It was stocked in-store, so I picked it up right there. However I needed an adapter since the base and shade had different fittings.

I was shown a clip adapter in their catalog, it wasn't in-stock so had to place a special order. I was told it would take 3 days to arrive from their Mukilteo warehouse and that they'd contact me when it arrived. I waited two weeks. Called their store and was told the item hadn't arrived yet. I waited another week and still no phone call.

By this time, I went to Harold's Lighting in Wallingford and bought what I needed without having to wait, as they had it in-stock. I called S.L. to cancel the order, I was told by their associate that someone from another department would call me to confirm my cancellation. Still no phone call. A week later, I go back to S.L. to double check on the cancellation.

They said the item arrived 3 days ago (a couple days after I called to cancel and 3 weeks after I originally placed the order). I never gotten any phone call or voicemail letting me know the item arrived. Told them I no longer wanted it and to refund my money. Was refunded that same day. If you're looking to order an item, make sure you look elsewhere first to see if it's in-stock and available.

It would have saved me a lot of time/hassle if I went to Harold's Lighting first. I was never told of any updates the entire time. The staff at the counter were generally pleasant, but it was the lack of communication and store operation that ruined it.

This morning we went to Seattle Lighting store looking for reading lights, ask for help at the counter, the kid told me check on our website, he was standing in front of the computer, can you show me in the store, he told me I can check on my phone. I just told him, what the great service. This was the worst service ever. Don't bother shopping there. I was forced to check one star to post this review.

Absolutely horrible customer service experience. We ordered a fan from them, and once they got the sale from us, nothing was done. I was guaranteed the fan would arrive within 5-7 days, and on business day 10, I called to check in. I got the response, "We'll look into it." I never received a call back. This happened a second time with a different employee.

The 3rd time I called to check in about our fan, 20 days after we had ordered it, the employee informed me the fan had never been ordered! He assured me it should arrive by Friday and they would call me when it arrived. On Friday afternoon, after not receiving a phone call, I called the showroom to learn that my fan had been delivered to them. I explained how disappointed I was in their lack of communication and he told me the hours they were open and hung up on me. Seattle Lighting should be ashamed how they treated me, and their lack of communication and follow up, in this whole experience.

They clearly don't take pride in their work or show their customers any respect after they make a sale. I was dismissed by 3 out of 4 employees on the phone, the last of whom hung up on me. I will never shop here again and would recommend you bring your business elsewhere.

Lacking customer service. I am dealing with the downtown location and they didn't have a light fixture in stock. No biggie, they were going to send it from their Bellevue location via UPS. Should be at my home in a few days. A week later and nothing so I call. Turns out the warehouse never shipped it. Again, this happens. But no apology, no "sorry for the inconvenience".

Any event, then they send it via regular UPS (not even express like you would expect as a sign of customerservice). The guy I am dealing with was trying to make it sound like "it was not processed by UPS" but really it was their warehouse goofed and never shipped it. Again, not super terrible. I was promised a series of "I will call you right back" which didnt happen so I had to keep following up.

The general attitude of the guy helping me is "yeah. that sucks". Not of "oh my goodness I am so sorry, let me fix this for you". When I told him that I might have to cancel the order and find a fixture somewhere else his response was "yeah, ok". Won't be shopping there again, no recognition or appreciation of customer service from my experience. Again, everyone has their own experience, this was mine. It didn't seem fitting for an expensive purchase. It felt more like I was buying a light bulb than a fixture.

Love the customer service at this store. We got track lights and pendant adapters and one of the pendant adapters was not working but it was a very smooth process for getting it returned and fixed. We were also able to return the unused items for zero restocking fee.

Didn't want another day to pass without letting yelpers know how awesome of an experience I had with Sean @ the downtown store. After a couple of other lighting stores near my home were completely unhelpful in my quest for a chandelier part for my sloped ceiling, I called Seattle Lighting and Sean answered the call. Not only did he know what I needed, he said he'd gladly give one to me.

You heard that right. give as in gratis! I really pushed my luck because after checking, I realized I needed not one, but two. So I went in the store the next day, let Sean know that I needed two, and he checked for a few minutes, and found me a second one. When I asked what I owed, he still said I could just have them. Can I tell you how much of an internal happy dance I was doing.come on now, who doesn't like free, especially when it's something you truly need?!?!

Thank you Seattle Lighting for having such an awesome colleague in Sean. He totally made my Friday afternoon. p.s. He also put in an order at my request for specific lightbulbs that I needed in my chandeliers to the Sodo warehouse. By the time I got there, my order was ready for pick up. Easy peasy. I did have to pay for those;- Thanks again. Seattle Lighting & Sean totally rock!

I had anticipated giving them a five-star rating initially, as we had a wonderful shopping experience with them. Helpful, knowledgeable staff, good prices, same-day availability, everything looks great after it was installed. Unfortunately, the five-star rating only applies so long as everything goes perfectly. If you have any hiccups (say, a broken piece that needs to be replaced), they completely fall apart.

The knowledgeable staff suddenly doesn't know anything about anything, everything is a mystery, and their only suggestion is to sit around and wait for the problem to magically resolve itself. Really disappointed, and as I get on Yelp, I see that a number of other people have had this same experience. Even more disappointing. I highly recommend their products, but I can't recommend their customer service.

Amy went above and beyond contacting manufacturers and locating a part for my old rotary dimmer. Outstanding, efficient service. I'd definitely go to Seattle Lighting for other lighting needs.

I am very disappointed with the service I received from the staff here. I went in one day to order a new lift bulb. They told me they need to order it and would call me within 48 hrs. I didn't receive a call back. So I called and they told me they had to reach out to another company and that they would call me back the next day. They didn't.

I just called back today to inquire and the person I spoke to told me my phone number is not generating and order, that I need an order number (even though an order hasn't been placed yet) and that I should know the name of the person I spoke to. He was rude to me - I don't understand why. He didn't ask more questions or try to find me in their records by my name. I just said "thank you" and he hung up.

This is the best lighting place in Kitsap County. The staff is professional, knowledgeable, and courteous. They are able to make custom orders for you if you don't have what you need in stock. The selection is well organized and varied, so if you're looking for something modern or classical you can find it there. Definitely will be returning to change my hallway lights! A++!

Not the cheapest place around but they have some really nice lighting. much better selection and quality than a home improvement store. it can take a while to talk to an associate if its busy so be prepared to wait. but staff was friendly and helpful.

Not very helpful. Almost dismissive if your looking for parts. Always leave disappointed. Go to a smaller retailer that will actually help you find something

Horrible experience. I ordered a very very simple powder room fixture that the web site said I would have in 4-7 business days. When I called to check why I hadn't received a shipping confirmation, they said the manufacturer was shipping it and that it was "made to order". Ridiculous. Nothing of the sort was ever said when I ordered the fixture. Find somewhere else to get your lighting.

Huge selection! They have a few dedicated easy free surface parking spots for customers. Funny thing is, we went in for lights and bought a mirror - they have things besides lights in stock!

I've visited this store numerous times having remodeled several homes in Seatle over the past decade. My wife's visit yesterday was largely a waste of time. Despite the fact that the service people were told that we are doing a new home construction they couldn't be bothered to provide any help. I will amend this to say that a young man was very helpful a few weeks ago but yesterday''s visit was apalling.

Their lighting and fixtures are adequate, really no better than other well stocked stores. It is their service that lacks. Unfortunate, they got such a fun location. From reading many other reviews it sounds like incompetent sales people is their MO.

Do the staff judge the clientele when they come in the door, and decide if it is worth their while to talk to them? Recommended by friends (in the building trade) and contractors. But we experienced a bunch of well manicured salespeople sitting behind their desks, not even stepping out to check in with us, see if we could be helped, ask what our project is. Went to Restoration Hardware afterwards, and their staff were fantastic.