Our mission is crystal clear: Inspire people to step into the spotlight of style and illuminate their environment and lives with exceptional lighting. Good design and lighting enhance the mood and desirability of a space and contributes to a sense of well-being. We want to be there to shine the light on every cherished moment. That's why our customers are our focal point, just as our lighting is to their homes.Your information will be reviewed by our team. This usually occurs within 1-2 days. Once approved, you will have access to pricing, review inventory, and place your orders all from Crystorama.com.
Reviews (4)
N. I.
Apr 30, 2022
Purchased 2 lights from this company. Both lights were poor quality, so I emailed the company and asked to return. They charge a 20% "restocking fee" so I opted to exchange (which the 20% restocking fee wouldn't apply). I have emailed this company asking if a particular light would qualify for an exchange. So far I am on my 8th email to this company with no response.
I sent the lights back (I paid for shipping) and still no credit or response. I cant get an answer and am in limboland. Worst customer service EVER! Do not do business with this company unless you want to be ghosted. Im at the point that I will forget the exchange, pay the 20% restocking fee and NEVER do business with this company again and let everyone I know they are awful just to be rid of this company and problem. BTW ordered the lights on 2/9 and this issue is still ongoing as of 4/30/22. No call, no response, nothing. Gonna post a review to every review website on the net just because I'm so pissed and it is such a bad company.
I sent the lights back (I paid for shipping) and still no credit or response. I cant get an answer and am in limboland. Worst customer service EVER! Do not do business with this company unless you want to be ghosted. Im at the point that I will forget the exchange, pay the 20% restocking fee and NEVER do business with this company again and let everyone I know they are awful just to be rid of this company and problem. BTW ordered the lights on 2/9 and this issue is still ongoing as of 4/30/22. No call, no response, nothing. Gonna post a review to every review website on the net just because I'm so pissed and it is such a bad company.
Robert Kim
Apr 22, 2022
C. W.
Apr 25, 2013
Kevin C.
Dec 12, 2012
I ordered a chandelier manufactured by Crystorama through My Habit. It arrived intact and after installation was beautiful; however, 1 bead of crystals was missing. We contacted My Habit and they told us we would have to take down the chandelier and ship it back to them and upon receipt would send us a new one. This was simply not possible because we already installed the chandelier and even paid someone to do that on our behalf. Frustrated with My Habit, we contacted Crystorama directly and they promptly responded and sent us the string of crystals w/o charge. Crystorama makes exceptional chandeliers and their customer service is world class. Thank you Crystorama!
