Colonial Metalcrafts is a tiny family-owned firm in Richmond, Virginia. We specialize in custom-made lighting fixtures for domestic and commercial clients. We have a huge range of handmade signature products, which we welcome you to review on this website. Besides these signature products, we have the capacity to provide custom fixtures for the personal requirements of our clients.
Reviews (10)
Winifred Ulrich
May 19, 2022
Maryann Chetlen
Feb 21, 2022
Lindsey Keane
Sep 19, 2021
They sold us defective lights that were not known by us until after they had been installed by our contractor. We immediately called and asked to return them. They were very apologetic and told us that OF COURSE they would take back the bad lights. So we took them in and they refused to refund us because they weren't in their original box. The contractor had thrown away the boxes. And I'll reiterate, they were defective and poorly made lights. They shouldn't be resold. Who cares what box they came in.
Elizabeth Sawyer
Jun 19, 2021
My advice is not to use Shades of Light for online orders. Shipping and handling costs are high to start and do not cover return shipping. Returns cannot be arranged online. You must email the company. Long story short, it took follow up from me and nearly 7 weeks end-to-end to have the return fully processed, and I was still out $38.00 in shipping and handling fees.
Lil Githens
Apr 03, 2021
Evelyn Weng
Oct 29, 2020
B. Kane
May 18, 2020
Chirag Patel
Jan 31, 2020
Aurelis was AMAZING. She went above and beyond her job. I was confused and not sure, I gave her my vision and she picked several great options for me to choose from via text message. I had a very small order but she dealt with me as if I am spending 1000's. She would follow up and was extremely kind, genuine, professional, patient and courteous! Truly a pleasure dealing with her.
Paul Long
Jun 11, 2019
Their shipping costs are absolutely ridiculous! Who bases shipping on amount spent? Example: tried to buy 2 lights and mirror $357, shipping: $49? Called customer service to verify, yep. Asked if it was for next day delivery, nope. It's too bad because I really liked them. Oh well, Amazon will get money
Mark Shadek
Apr 22, 2018
UPDATE: A supervisor returned my phone call and agree to replace the fixture at no cost and apologized for the confusion. I am happy they correct there mistake. Terrible customer service from a company who does not stand behind their mistakes. Upon making a return and sending pictures of a broken fixture (the glass was broken), Shades of Light proceed to send a replacement.
Up until then everything was great. I confirmed I could throw out the broken piece as they did not want it back. At this point I threw away both the frame and the glass thinking they are one in same and as per the instructions I received. Upon handing what I thought was the replacement my electrician he indicated that the frame was missing. Shades of Light had only sent the glass. Obviously, this was a clear miss communication; at no point did the rep indicate that the glass and frame could be separated and gave me clearance to throw away the broken pieces.
There is no way for me know any better and I even checked before throwing it out which gave them two opportunities to explain it. Once during the initial return and once during the emails confirming me throwing it. After calling to explain to miss hap I thought a company as big as them would have offered a replacement no charge. Instead they offered my 20% to buy the same fixture charging me $30 to ship it.
In the end it isn't about the $$ here, but we have spent north of $500 with a company on your home and the mistake is clear, they should honor it. There was no understanding of the issue and they clearly have no qualms about there customer service process and the rep I spoke to this time around said she would have said the same things to me to regarding throwing it.
Buyer beware. They have a very archaic return policy for the modem world we live in and unless you understand how electrical fixtures come apart to sperate glass and fame and they tell you they are sending you just the glass, this same issue could happen to you.
Up until then everything was great. I confirmed I could throw out the broken piece as they did not want it back. At this point I threw away both the frame and the glass thinking they are one in same and as per the instructions I received. Upon handing what I thought was the replacement my electrician he indicated that the frame was missing. Shades of Light had only sent the glass. Obviously, this was a clear miss communication; at no point did the rep indicate that the glass and frame could be separated and gave me clearance to throw away the broken pieces.
There is no way for me know any better and I even checked before throwing it out which gave them two opportunities to explain it. Once during the initial return and once during the emails confirming me throwing it. After calling to explain to miss hap I thought a company as big as them would have offered a replacement no charge. Instead they offered my 20% to buy the same fixture charging me $30 to ship it.
In the end it isn't about the $$ here, but we have spent north of $500 with a company on your home and the mistake is clear, they should honor it. There was no understanding of the issue and they clearly have no qualms about there customer service process and the rep I spoke to this time around said she would have said the same things to me to regarding throwing it.
Buyer beware. They have a very archaic return policy for the modem world we live in and unless you understand how electrical fixtures come apart to sperate glass and fame and they tell you they are sending you just the glass, this same issue could happen to you.
