Ken Gale & Associates

Terrible customer service. I reached out a ridiculous amount of times to get information on their product with sincere intent to purchase. I could not get a response from their sales team. If this is how they treat customers - what happens when you have a real problem? I would not buy from them. Rick

Terrible product &terrible costumer service! English is not my first language so sorry about the mistake in advance. We built a new house and the half our interior lights are eurofase and 7 out of 10 exterior lights are eurofase because I thought they are a Canadian company manufacturing quality products. Wrong! very wrong! The $40 Chinese light fixture I bought, installed at the same time and the same location has no issues but 5 out of 7 eurofase lights are very badly rusted only 6 months after they are installed. Plus, frosted glass lose its frost so you can see inside led only after 6 months.

I contacted Eurofase and was told since they dont have any stock of this product, i have to contact Lowe's and track down the few left over lights they have in clearance. Manufacturers warranty means a manufacturer takes responsibility and not telling your customer talk to the seller. Now they say i have to call an electrician to uninstall all 5 light fixtures which are installed 15' above ground and talk to Lowe's to track down this light fixture they have on clearance and then call my electrician again to install them again.

Of course they dont pay for the electician visits so it doesn't matter to them when I say i dont want to pay for electrician visit TWICE because their products rusted after 6 months. I built a house and bought a thousand items but this is the worst customers service i ever encounter. Very recently i had problem with my Bosch dishwasher. Not only they give us a new product but also they paid for the installation fee.

My basement kitchen range hood has a problem and since the manufacture doesnt carry this product anymore, they contacted wayfair and made sure we got the full refund. Like i said, Eurofase is the WORST. I will stay away from this company and their worse than Chinese productsx

Picked up a new, (unopened, but secondhand) Eurofase fan that was purchased at Lowes. Fan makes sporadic buzzing/vibrating noise. Contacted Eurofase support via their website about getting replacement parts, but didn't get a response. Giving one star cause the fan looks nice.

I bought a chandelier from this supplier and after experiencing some difficulties requested to provide solution to remedy the issue, i was offered to exchange for a new chandelier. Wearhouse is COVID-19 ready/safe and customer service rep are friendly and efficient to help you get in and out fast the entire exchange process took me no more than few minutes. Please support local businesses and help each other out during this difficult times Thank you.

Awful service have reached out to Tony to purchase/inquire. left voicemail and multiple emails have yet to hear back from anyone at Eurofase.

I had bought a Eurofase Dakota Collection bathroom fixture because I liked the design. While changing a bulb, I accidentally dropped one of the glass covers. I contacted Eurofase about a replacement and it was sent out almost immediately no questions asked aside from where to ship it to. I will happily buy their light fixtures in the future with this type of novel design and customer service.

As an electrician I always prefer installing Eurofase product. Not only do their products stand out from the rest but their customer service is better than anyone I've dealt with. Would definitely recommend.

Sent an email asking to missing part shipped (even offered to pay for the S&H), no response, so disappointing. Unfortunate, but will have to return product to retailer.

I bought 3 chandeliers by Eurofase last year and I was happy with that purchase. Again Last week I bought 4 flushmounts 22942_012 and a chandelier. This time I am put off by some of the parts and quality. Inside parts are cheeply made and the quality is very bad. The Crystal on one of the flushmount wasn't glued properly and it fell off from the base.

The chandelier (Coroto 6 lights 26244_013) missing a crystal. I am not happy with this purchase very disappointed. I will think twice before I purchase anything from euroface again.

Terrible customer service. Bought a very large chandelier and after unpacking it, found that it had 1 damaged crystal and 2 missing crystals. I drove over to their location in the hopes of picking up the missing pieces, and was given a run-around that was so bad, that I ended up shipping the fixture back. Condescending, unaccommodating, and completely uninterested in satisfying the customer.