NiteRider Technical Lighting & Video Systems

I have one of their Lumina 1200 Boost and Solas 250 light combos. This product was recommended by a friend of mine that works at REI so I went for it. Solid design and construction. Good battery life. Great visibility. The kit included said lights, mounting brackets, and two charging cables.

Love Niterider! Great products and always excellent service for my new and old lights!

These have been great lights for my bike and now I own three (probably 4 soon). Have also had great personal experience with their customer service as well as many of my co-workers who introduced me to them.

Great customer service. I broke the belt clip for my Sentinel tail light recently. I called customer service at NiteRider to see if I could order a replacement. By the time I had explained the part I wanted to the representative, he asked me for my address and said he would send me the clip right away! The whole call didn't last more than a minute. That is how customer service should be and the next time I buy a bike light, it will be a NiteRider.

I have been purchasing Night rider lights since 2010. I just bought 2 new lights and I love the new strap. The 1 star is for the Horrible customer service. I called 2 times asking they send me a link to order the new strap. I looked in spam and it was NEVER sent. So I went online and found it. I spent 20 minutes trying to check out. I spend thousands of hours on the web purchasing things and am very familiar with online purchasing.

I have NEVER had a problem like this. I finally spent another 20 minutes waiting and ordering through the phone. I asked for them to waive the shipping as this has cost me almost 1 hr of my time. They refused. Horrible customer service and internet ordering.

Their older style lights have an array of problems. Will work some days, won't work others. Their newer products don't have these issues but trying to maintain anything that is outside of their CURRENT line is pretty futile. Their current light I have works great and I have to have it on board to make sure if the other lumina 600 decides to die out, I have light.

Side by side comparisons from older to newer models. Lumina 600 and Lumina OLED 1100 output what looks like close to the same. Granted one has two lamps and the other has one. Still, if you want to keep their gear on board, be ready for the possibility of having to ditch a good light because of a product line update. Still 5 stars

I've had Niterider lights for about 5 years now. My first one, a Lumina 600, is still rockin. I upgraded to a Lumina 900, it's awesome! My girlfriend has a couple as well and recently lost one of her rear lights. I bought her a new one, the Solstice 100. Unfortunately she hit some rough road and lost this one too. I took her bracket into Niterider and asked if something was wrong with it.

The gentleman there, sorry I forgot his name, showed me how to bend the bracket to make the light lock in better and assured me I wouldn't break it. He then replaced my girlfriend's light! Their lights are amazing, best I've ever used and their service is top notch. Won't use anything else for my bikes!

Had a 2-3 year old light for my bike. Went REI and bought a new one. The sales person let me know that Niterider is here in Kearny Mesa. Took the old light to them and fixed it for free. Awesome customer service.

Although I don't go into the building if there is one, the product is High quality. But the customer service is at the top of the top notch. Some of the best I'd ever had. Buy this product you will not be disappointed. Trevor you rock thanks for replacing my rear casing, you have made a customer for life

Shawna helped me out on the phone and in person when I needed to find the correct strap for a Niterider light. She made the entire process easy and even showed me how to strap it on correctly on the helmet. I give a big thumb up for Shawna and Niterider. Thank you!

I heard all great stories about customer service here but mine was not so great. I have an old 650 that I had to send in for the repair 2nd time - I was told the $20 fee - that was fair. Niterider discovered a broken wire/failed solder and told me that I had to pay for the repair after having received no update for 2 months, I had to call to find out what's going on.

The unit keeps on failing and they do not seem to care about the customer's predicament of not having a working light for as long as they keep them and certainly is not extending the care that appears to have been provided to others.

I don't know what's better, their products or their customer service! Both are SUPERB! I purchased a NiteRider Solas tail light 29 months ago and it's met and exceed my expectations for both day and night riding, battery life, effectiveness, durability and weather tolerance. Although the clip that attaches to my saddle bag has broken twice with the light taking spills at over 20 MPH, the light is unscathed. I've called customer service over a year ago and once again today for a replacement clip and they're always accomodating, fast and friendly with getting one sent out. Thanks Niterider and Kristef! (I hope I spelled your name right!)

I bought a Niterider 650 bike light about 3-4 years ago. It's a top notch piece of equipment. I commute with it nearly daily and it performs flawlessly. It fully lights dark trails and lets cars and pedestrians know you're coming from a long distance. The best part about Niterider though has been the service. My light has been "well-loved" and battered over thousands of miles, and twice I've need a repair or spare part for the light. Both times they cheerfully provided the fix/part FREE! No questions asked. Who does that anymore? I couldn't recommend Niterider more highly.

I can't say enough good things about my light, the Lumina 650- and I was heart broken recently when it flashed the terrifying red/blue light- and would no longer turn on. Assuming it was out of warranty I set about attempting to mend it myself. I received many misleading and discouraging bits of advice from internet sources, and cranky bike mechanics.

I thought my Lumina had met it's demise. However, upon discovering NiteRider was a local San Diego company I decided to take my ailing light directly to them. I was empathetically welcomed- as if I had brought a sick kitten to a vet- my light was cradeled lovingly and I was assured it would be repaired and returned to me soon at a very minimal cost. I realize now NiteRider doesn't just make bright lights- they are good people who care about their customers. Thank you NiteRider.

I own and suggest only Niterider lights to anyone that needs to light up the night or just been seen for safety on the road. Excellent for the bicycle or even a dirt bike. Best customer service of any brand of any product ever. Thank You Niterider.

I had a light that burnt out in my dual beam light from NiteRider. I took it to NiteRider as I live in San Diego. On Wednesday I asked that they try to fix the light by Monday the following week. On Thursday I got a call and was told they would be replacing the light. I picked it up on Thursday afternoon. It is perfect and I appreciate companies like NiteRider who back up their products. NiteRider builds a bullet proof light. I ride my mountain bike pretty hard in the day and at night. I have not had problems with my lights before now and when I did they stepped up and fixed it. That is awesome.

I have a 7-year-old Trail Rat that I use for night commutes. My ride was stolen in January. Luckily, I recovered it about a week later, but some things had been stripped, including my light mount. I wrote NiteRider customer service and they mailed me a new mount free of charge. I've been very happy with the light and the free replacement was a huge bonus.

The shipping took a really long time sadly, BUT when it came back to me it worked perfectly again! Super happy to be night riding again!

I have a Trail Rat that's been in use off and on for the last eight years. By off and on, I mean mostly off. Lately I've been using it more though and am delighted to find that the battery is still in great condition (considering it's just been sitting around for the most part). The lamp in the fixture is as good as ever and boasts a sturdy connection. Unfortunately, somebody thought you could twirl the fixture around while carrying it attached to the battery (they subsequently spent much time considering the fine structure of The Corner) and broke the wire feeding the fixture. Sadness! But, lo and behold, the company is local and so I took it in for repairs.

Sure enough, it was a broken wire and they had it fixed in no time for around $15. What a deal! I was so impressed, I bought a couple of Cherry Bomb taillights; now I want a new headlight for my child's bicycle, too. Quality products from a San Diego company. Yeah!

The charging system on my Nite Rider Pro 600 suddenly stopped working after ~3 years of ownership. Nite Rider did a good job of talking to me on the phone about the problem and suggested that I bring it in for diagnosis since they are local. They were able to fix the problem within 24 hours at no charge (done under warranty). Everything was handled professionally and I was happy to have my bike light back so quickly.

The first reviewer was nice giving four stars. One is enough. Two is being nice. I am nice so I posted two instead of one. I bought my light a few months ago. First time out is failed. Being frustrated, I had my worst fall ever. Banged my head so hard I momentarily passed out and am scarred for life. Since this outfit has (now had) a pristine reputation I recharged the light and is seemed OK.

I ran the charge down and recharged the light. However this time I tested it at home before trusting it. In five minutes later it shut down on the low power setting. I gave it another test and again is shut down in five minutes. Well I thought this was a top notch outfit and I sent it in for repair. Today they called and said nothing was wrong with it. I told him what happened and he informed me that he is not a technician and would have it looked at again. I told him if they can't find the problem to keep it.