Sturbridge Yankee Workshop

I ordered a table in November of 2021, was told it was on back order for 4 months but I decided to wait because I really wanted the table. After 4 months I reached out and they said it would take another month, again I wait. Reached out after 5 months and got the same answer, "another month" In the meantime, the price of the table has doubled so I suspect they just want me to cancel the order.

I placed an order for a small bookcase/table in mid-January. Nowhere in the catalog did it say anything about the item taking longer than any normal order, so when I didn't hear anything in about two weeks, I contacted customer service and spoke to Clarence, who told me that the item I ordered was made-to-order and so it would take six weeks. Okay. So, seven weeks later (which was this week), I contacted them again to find out the status of my order, only to be told that they "reached out to the vendor" and were told that the item has been discontinued. And, sorry. Seriously?

They didn't bother to inform me about this, and I don't know if they would have if I hadn't contacted them. They didn't charge my credit card so that wasn't the issue, but I still think this is pathetic customer service, and I will NEVER try to order from them again.

Went to the store in Portland Maine to make a purchase. Google said it was open. Sign on the door said they weren't. Attempted to load the website, it was down too.

High end household furnishings of all kinds. Made in Maine, lots of cute things for all occasions.

I ordered the black and white Buffalo check table runner. It was back ordered and took almost 5 months to arrive. Each time I called to check on it the staff was very pleasant and apologetic. When it finally arrived I was surprised to see that it wasn't black and white as pictured in the catalogue but more of a black and light kakhi. Since I waited so long I plan to keep it but it is not up to Sturbridge's usual standards.can only assume this is because it was produced in a third world country.

The worst customer service ever. They don't return emails, don't send tracking info, takes twice as long as they say, and you get a different story every time. *If* you can get someone on the phone they sound like they just woke up and are angry about it. Avoid at all costs.

My order arrived two days earlier than I ecexpect it, which was great cause I was so excited. It was in pristine condition and on top of that the woman who took my order over the phone was EXTREMELY polite and professional and was able to answer all of my annoying questions. I would recommend them and plan to order again in the future.

This was a great merchant in the days of catalogs-- not anymore. I am so disappointed. I ordered 3 stools. I knew they were to be on backorder for 30 days. After 30 days, I heard nothing. I called and was told they were still on a ship coming from overseas and it would be another 30 days. After 60 days, still nothing. I called and was told it would be another 30 days.

After 90+ days went by I called and was told the truck they were on broke down! I had to cancel the order because 3 months ago we moved into a small place that only has counter space to eat at. We need counter stools! I ordered seating at Hayneedle and had them within 1 week. I guess I should have done that long ago.